Terms & Conditions
Just Scotland Tours Ltd – Booking and service conditions
Version 2.2 · Last updated: 22 October 2026
1. Introduction
These Terms and Conditions govern bookings made with Just Scotland Tours Ltd (“the Company”). The proposal and the written confirmation set out the services, dates, price, inclusions and exclusions of the booking.
These terms will be made available before payment. By paying the deposit, the Client accepts the conditions presented beforehand. The booking becomes binding once the Company has confirmed it in writing and received the deposit.
Nothing in these terms excludes mandatory rights under applicable law. Where a booking is subject to specific rules, including those relating to package travel, those rules prevail over any inconsistent provision in this document.
2. Booking and payment
2.1 Booking confirmation
Confirmation depends on receipt of a deposit of 50% of the total price and on the Company’s written confirmation. Availability is not guaranteed and dates are not held before this confirmation.
2.2 Deposit
The deposit forms part of the total price and secures the dates, vehicle, guide/driver and operational planning. Its refund or retention follows Section 7. In certain situations the cancellation charge may exceed the deposit, within the limits and criteria of that section.
2.3 Payment of the balance
The remaining balance, equal to 50% of the total booking price, is payable at the start of the tour. For multi-day tours, the balance is payable at the start of the first day. The confirmation will state the accepted payment methods.
In the event of cancellation by the Client or a no-show, the balance may be due even if the tour does not take place, in accordance with Section 7.
3. Prices
The price may be updated before confirmation. Once confirmed, the agreed price is guaranteed. Additional services or changes requested by the Client are subject to a quote and written acceptance before they are booked.
4. Client responsibilities
The Client must provide accurate information, disclose any accessibility needs, medical conditions or limitations relevant to safe participation, hold the travel documents required, and respect the times and safety instructions communicated in advance.
The Client must behave respectfully. The Company may stop the service in the event of illegal, dangerous, aggressive or offensive conduct that endangers the safety or wellbeing of participants and staff. Where safe and appropriate, the Client will be given the opportunity to correct their conduct.
Stopping the service because of the Client’s conduct does not mean the automatic loss of all amounts paid. Any charges or refunds will take into account the services provided, justifiable losses and amounts recovered, without double charging and in line with applicable legal rights.
5. Health and safety
Tours may involve walking on uneven ground, changeable weather and moderate physical activity. The Client should assess their fitness in light of the information provided about the itinerary and tell us in advance about any needs that may require adjustments.
The Company will assess reasonable adjustments and operational feasibility with the Client. These terms do not limit rights under equality, accessibility and consumer protection law.
6. Itinerary flexibility
The itinerary may be adjusted because of weather conditions, closures of attractions or roads, roadworks, accidents, government restrictions, safety issues or circumstances beyond the Company’s reasonable control.
The Company will inform the Client of any changes as soon as possible and will seek to preserve the quality and main elements of the service. Minor adjustments do not, in themselves, give an automatic right to a refund.
If a change substantially affects the service booked, the Company will present the available options, which may include an alternative accepted by the Client, rebooking, or a refund for services not provided, depending on the circumstances and applicable law. An alternative will not be imposed on the Client.
7. Cancellation by the Client
7.1 Notice and how periods are counted
All cancellations must be made in writing, by email or through the WhatsApp number used to confirm the booking. The effective date is the date the Company receives it. The Company will acknowledge receipt in writing; any delay in this acknowledgement does not change the date the request was received.
Notice is counted in calendar days, as the difference between the date the cancellation is received and the start date of the tour, using Scottish local time. To cancel a multi-day tour in full, the date of the first day applies.
7.2 General cancellation policy
30 days or more before the tour: the deposit will be refunded, less an administration fee of up to £100, limited to the reasonable administrative costs actually incurred and to the amount paid. The balance will not be charged. For tours of two days or more, the conditions in Section 7.4 also apply.
Between 29 and 15 days before the tour: the expected retention is 50% of the total booking price, equal to the deposit, subject to the adjustments in Section 7.3. The balance will not be charged, except under the special conditions accepted in advance for tours of two days or more, set out in Section 7.4.
14 days or less before the tour: up to 100% of the total booking price will be due. The deposit will be deducted, and the remaining balance may be charged even if the tour does not take place, subject to the calculation and adjustments in Section 7.3.
7.3 Calculation, limits and payment
These amounts are not automatic penalties. Charges are limited to the reasonable net losses directly resulting from the cancellation, including non-recoverable costs and any justifiable net loss of profit. Costs saved, supplier refunds and replacement income from reselling the dates will be taken into account.
The Company will seek to reduce its losses and will provide a statement of the calculation. No cost will be charged twice. The administration fee will not be added to the 50% or 100% retentions, and the deposit will always be deducted from the total due.
The total cancellation charge will not exceed the total booking price. Where a balance is owed, an itemised invoice will be issued, payable within seven calendar days of being sent. The balance does not fall due simply on the date originally planned for the tour.
Any amounts to be refunded will be paid within 14 calendar days of the cancellation notice, unless a shorter legal period applies. Later recovery of costs or replacement income that reduces the loss will be passed on to the Client within 14 days of being received or determined.
7.4 Conditions for tours of two days or more
Tours of two days or more may require advance bookings, such as accommodation for the guide/driver, tickets, travel and other services needed to run the itinerary.
Before the booking is confirmed or additional expenses are authorised, the Company will set out in writing the costs subject to special cancellation conditions, their amounts and the dates from which they become non-recoverable. These conditions require the Client’s acceptance before booking. No additional charge will be made on the basis of conditions not disclosed and accepted in advance.
30 days or more: the administration fee described in Section 7.2 and the non-recoverable costs disclosed and accepted in advance may be deducted from the amounts paid. The fee may not repeat costs already included in the itemised expenses.
Between 29 and 15 days: non-recoverable costs are included in the expected 50% retention. If these costs alone exceed 50% of the total price, the difference may be charged on presentation of a statement, under the conditions accepted in advance by the Client. They will not be added in full on top of the deposit.
14 days or less, or in the event of a no-show: up to 100% of the total price may be due, including the unpaid balance. Advance expenses are already included in this limit and will not be charged again.
All charges and refunds under this section follow the loss-reduction, evidence, limits and timing criteria of Section 7.3. Accommodation for the guide/driver is an operational cost and does not mean that passenger accommodation is included in the tour.
7.5 No-shows and delays
If the Client does not arrive at the agreed place and time and the service cannot be provided, up to 100% of the total price may be due, including the remaining balance, subject to Section 7.3.
Delays of more than 60 minutes without prior notice may be treated as a no-show if they make the service impossible. Before that, the Company will try to make contact using the details provided. This tolerance does not guarantee an extension of the tour or that the full itinerary can be kept.
7.6 Non-payment of the balance and requested changes
If the balance is not paid at the start of the tour, the Company may delay the start of the service and ask for payment to be made. If non-payment prevents the service from being provided, the Company may cancel the booking, applying Section 7 without charging both the price and the cancellation fee.
Requests to change dates, reduce the number of days or alter the itinerary depend on availability and written agreement. Before acceptance, any costs and the effects of a partial cancellation will be explained. Such requests do not guarantee exemption from the cancellation conditions.
7.7 Cruise passengers
The Company does not control route changes, cancelled port calls, inability to dock, disembarkation restrictions or delays caused by weather, decisions of the cruise line, port issues, technical problems or maritime safety.
If the tour remains available and can be provided by the Company, but the Client cannot attend for a reason related to the cruise, the conditions of Section 7 will apply, taking into account costs saved and amounts recovered. This does not apply where the Company itself cannot provide the service, or where the law provides for different treatment.
Where feasible and subject to availability, the Company will try to adapt the timings or itinerary if the ship is delayed. Any adjustment will be communicated; substantial changes follow Section 6. Adaptations are not guaranteed.
We recommend insurance covering itinerary changes, inability to dock, trip interruption and missed excursions, subject to the policy conditions. Having insurance does not change the Company’s legal obligations.
8. Events beyond reasonable control
Events such as war, terrorism, epidemics, severe weather, natural disasters, government restrictions, external strikes and unavoidable transport disruption may affect operations. The Company will inform the Client and seek to reduce the impact on the service.
Such events do not automatically remove the right to a refund. If the Company cannot provide the service, applicable legal rights will be respected and the available options offered. Credit or rebooking depends on the Client’s agreement and will not replace a mandatory refund.
Any exclusion of further compensation depends on applicable law and does not cover failures attributable to the Company. If the difficulty affects only the Client’s ability to attend and the service remains available, Section 7 applies, subject to legal rights.
9. Cancellation by the Company
If the Company cancels the service before it begins, the Client may choose a full refund of the amounts paid for the cancelled service. Alternatively, the Client may accept rebooking or an equivalent service, by written agreement.
The refund will be made within 14 calendar days of the cancellation, unless a shorter legal period applies. Partial cancellations or interruptions will be handled according to the services actually provided and the Client’s legal rights. Any rights to compensation are preserved.
10. Company liability
The Company will provide its services with reasonable care and skill and is responsible for its legal and contractual obligations, including for services carried out by staff and suppliers for whom it is legally responsible.
Nothing in this document excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited by law. Legal rights relating to the quality of services and the remedies available are preserved.
The Company is not liable for losses with no causal link to its breach nor, in consumer contracts, for business losses related to business use of the service, to the extent permitted by law.
11. Complaints and payment disputes
The Client may report problems during the service so that they can be resolved where possible. Later complaints may be sent to the Company’s contact details, with the booking reference and a description of what happened. Not complaining immediately does not remove legal rights.
We recommend seeking a solution directly with the Company before starting a payment dispute. This recommendation does not restrict the right to turn to the bank, the payment provider, the authorities or the courts, nor does it require the waiver of any legal time limits or protections.
In the event of a dispute, the Company may provide the accepted terms, proof of payment and booking, communications and relevant cost statements, in line with data protection law. Amounts legitimately owed may be recovered through appropriate legal means.
12. Travel insurance
We recommend suitable insurance for trip cancellation and interruption, medical expenses, lost luggage, delays and transport changes. The Client should check the policy’s cover, exclusions and limits. Taking out insurance is the Client’s responsibility and does not replace their rights against the Company.
13. Photographs and promotional material
The Company will not use identifiable images of Clients for promotional purposes without prior consent. Taking part in the tour does not depend on this consent, and refusing it will not affect the services provided. Images will be handled in line with applicable data protection law.
14. Governing law and dispute resolution
These terms are governed by the laws of Scotland, without removing any mandatory consumer protections that apply to the contract.
The parties will seek to resolve disagreements in good faith. The Scottish courts will have jurisdiction, without excluding other courts the Client is entitled to use under the applicable legal rules. Nothing restricts the Client’s access to legal means of complaint and dispute resolution.
If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. This does not allow the invalid provision to be automatically replaced by one more onerous for the Client.
15. Children and luggage
Travellers under the age of 18 must be accompanied by an adult. Please tell us the ages of any children when you enquire.
Luggage space in our vehicles is limited, and we operate within legal weight limits for safety. Unless agreed in advance, each passenger may bring one medium-sized suitcase of up to 23 kg (50 lb) and one small bag. Luggage above these limits may not be carried.
16. Version and application of this document
Version 2.2 · Last updated: 22 October 2026.
This version applies to new bookings from the date the Company adopts it. Bookings already confirmed remain subject to the version accepted at the time of booking, unless otherwise expressly agreed in writing, without prejudice to mandatory legal rights.
The Company may update these terms for future bookings. An update does not automatically change contracts already confirmed. Any specific conditions in a proposal must be clear, accepted in advance and compatible with applicable law.
Contact
Just Scotland Tours Ltd
Edinburgh, Scotland, United Kingdom
Email: justscotlandtours@gmail.com
WhatsApp: +44 7798 501693
The booking proposal and confirmation will supplement these terms with the details of the service and the relevant operational contact.