Privacy Policy
Just Scotland Tours Ltd (company no. SC859421) is the data controller for the personal information you share with us. This policy explains what we collect, why, and the rights you have under UK data protection law (the UK GDPR and the Data Protection Act 2018).
Contact: justscotlandtours@gmail.com
1. What we collect
Contact details: name, email address, phone or WhatsApp number.
Booking details: travel dates, number of travellers, pick-up and accommodation details, itinerary preferences.
Information you choose to share for your trip, such as dietary, accessibility or medical needs, and the ages of children.
Payment records: amounts, dates and payment references. Card details are processed by our payment providers; we do not store them.
Messages and enquiries sent through our website form, email or WhatsApp.
Website usage data collected through cookies (see section 6).
2. How we use it, and our legal basis
Answering enquiries and preparing tailor-made quotes: steps taken at your request before a contract.
Arranging and delivering your tour: performance of our contract with you.
Health, accessibility or dietary information you give us: your explicit consent, so we can meet your needs safely.
Payments, accounting and tax records: legal obligation.
Asking for feedback and reviews after your tour: our legitimate interest in improving our service.
Sending news and offers: your consent, which you can withdraw at any time.
Using tour photos and videos in our marketing: your prior consent, which you can withdraw at any time.
3. Who we share it with
We share only what is needed to deliver your booking, with:
the guides and chauffeurs who run your tour;
suppliers in your itinerary, such as accommodation, attractions and distilleries;
payment providers (Wise, Stripe and SumUp) and our bank;
service providers that run our business tools, such as our website host (Wix), email, WhatsApp Business and trip-planning software;
our accountant, and authorities where the law requires it.
We never sell your personal information.
4. International transfers
Some of our service providers store data outside the UK. Where this happens, we rely on UK adequacy regulations or appropriate safeguards, such as the UK International Data Transfer Agreement or Addendum.
5. How long we keep it
We keep booking and payment records for six years after your tour, to meet tax and accounting obligations. Enquiries that do not lead to a booking are deleted after two years. Health and accessibility information is deleted once your tour is complete, unless a legal claim requires us to keep it.
6. Cookies
Our website uses essential cookies to work, and, with your consent, analytics and marketing cookies. You can change your choice at any time through the cookie banner or your browser settings.
7. Your rights
You have the right to access your personal information, to correct it, to ask us to delete it, to restrict or object to how we use it, to data portability, and to withdraw consent at any time. To exercise any of these rights, email justscotlandtours@gmail.com. We will reply within one month.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
8. Changes to this policy
We may update this policy from time to time. The latest version will always be on our website, with the date it was last updated.
Last updated: November 2026